What to expect at Duluth Playhouse

If you’ve never visited the NorShor Theatre or haven’t been in a while, we’ve answered some of the commonly asked questions below.

Frequently Asked Questions



How do I check in?

There are several options for checking in at the theatre:

  • Pull up your ticket confirmation and/or e-tickets on your phone and present the barcode to be scanned
  • Print your tickets at home and present them to an usher to be scanned
  • Pick up Tickets from the Box Office prior to the day of the show
  • Forgot your tickets? No problem! Simply give the usher the last name of the ticket holder so they can check for it on our patron list for that day's performance

How do I get my tickets?

We encourage everyone to help us go paperless and receive their tickets via email! E-tickets can be pulled up directly on your phone - no printing required. A truly paperless experience is right in the palm of your hand.

If you prefer a hard copy of your tickets, our Box Office is located at 211 E. Superior Street in Downtown Duluth and is open Monday through Friday from 10 a.m. to 5 p.m. Drop in to chat and learn more about the Playhouse.

Parking & Arrival

Parking & Arrival

Where should I park?

The closest option is the city-owned Medical District Ramp (302 E. First Street) behind the Sheraton Hotel. This ramp is also connected to the NorShor Theatre via the skywalk, and new directional signage will help guide patrons. Limited metered and street parking is also available. 

For patrons with limited mobility, please visit our Accessibility Page for more information. 

Alternatively, parking is also available at:

  • The HART District Ramp (125 E. Superior Street), via 1st Street on the left-hand side of the street, right after the Clayton-Jackson-McGhee Memorial (look for blue Public Parking signage!). This ramp is NOT connected to the NorShor Theatre via the skywalk.
  • The Tech Village Ramp (10 E. First Street) is directly behind Pizza Luce and just before Lake Avenue. This ramp is also NOT connected to the NorShor Theatre via the skywalk.

When should I arrive?

The NorShor Doors will be open 1 hour before the performance starts. All bars and lounges will also be open for you to settle in before your event. The house will open 30 minutes before the performance to allow you time to settle in your seat. Insider tip: Arrive early to explore the NorShor or snap a photo under our marquee.

What if I arrive late?

Please try to arrive on time - We don’t want you to miss a moment!

 Late seating may be permitted at the discretion of the house manager. Latecomers may be asked to wait in the lobby until an appropriate break in the action. In some cases, you may be seated in an alternate location designated for late arrivals and take your original seats at intermission.

What if the weather is bad?

If bad weather prevents you from attending, call the Box Office as soon as possible to make alternative arrangements. Tickets are non-refundable but exchangeable with 24-hour advance notice for an alternative performance date.

Gift Cards

Gift Cards

Gift Cards

Buy a gift card and give the gift of an unforgettable theatre experience.

Perfect for holidays, birthdays, anniversaries… and more! Gift cards to the Duluth Playhouse can be purchased for any monetary amount, never expire, and redeemed for classes or tickets for any Duluth Playhouse-produced performance.

Purchase GIFT CARD Here

For immediate gift-giving, choose to have your gift card sent to you by email or purchase in person.

Gift card policies

When Purchasing Your gift card, remember:

  • You are not choosing actual seats and dates. 
  • Gift card recipients must register gift cards prior to use. 
  • Gift cards can be redeemed online, over the phone, or in person at the Box Office. 
  • Any amount left over after the first use will remain on the current gift card and can be used towards another purchase.
  • There are no refunds or cancellations on any ticket purchase made with gift cards, just like a regular purchase.

How do I redeem my gift card?

You may redeem your Playhouse gift card online, over the phone, or in person. Gift cards may be used to purchase tickets to all Playhouse-produced performances or towards Playhouse School of Performing Arts class/camp tuitions.


Enter your gift card number at the Order Details screen of your online order; if your gift card does not cover the entire amount of your purchase, enter your credit card information for the balance at the Billing Information screen.

By Phone:

Call the Box Office at 218.733.7555 and let them know you have a gift card. Box Office will verify your card and the remaining available balance. Then you can place your order. 

In Person:

Visit the Box Office during regular business hours (Monday-Friday, 10 a.m.-5 p.m.) and present your gift card.

Gift cards are not redeemable for cash. If your gift card does not cover the entire amount of your purchase, a credit card number, check, or cash is required to pay for the remainder of the order.

If your gift card covers more than the amount of your purchase, the balance will remain to be used on a future purchase.

Theatre Etiquette

Theatre Etiquette

What should I wear?

Come as you are - There is no dress code at Duluth Playhouse. We ask that you refrain from wearing strong perfumes, colognes, or lotions (your fellow patrons with allergies or sensitivities will thank you). A sweater or jacket is recommended for those who have a tendency to be cold. As a Historic building, the NorShor Theatre is subject to temperature variations. Please know that our staff continually works to keep the temperature comfortable for our patrons. 

What about my phone?

Phones and electronic devices must be turned off before the performance, and texting is prohibited during the show. During the pre-show announcement, a friendly reminder will be made to silence all devices.

Anything else I should know?

We encourage you to be part of the experience. Chat with your neighbor, read the playbill, cheer, and give a standing ovation if you enjoy the show. The magic of theatre is that it is a collective, communal, and cultural experience. Celebrate coming together at the Playhouse.

What are your health and safety policies?

As COVID-19 prevention efforts continue to evolve, Duluth Playhouse closely monitors local, state, and federal guidelines.

  • Masks are OPTIONAL at the NorShor Theatre.
  • Duluth Playhouse does not require proof of vaccination or negative covid test.
  • Hand sanitizer stations are available for use throughout the lobby and theatre.

Are food and beverages allowed in the theatre?

We are happy to partner with Black Woods Catering for our concessions and bar service. Feel free to stop by concessions on any level and choose from their variety of offerings. Purchased Beverages and snacks are allowed inside the theatre. No outside food or drinks are allowed.

If you have other questions or concerns, please don’t hesitate to get in touch.

Contact Us